gitago Terms and Conditions

gitago ("we", "our", or "platform") is an online gaming and betting service provider. By using gitago's website, mobile application, and all related services ("Services"), you ("User") agree to the following terms and conditions.

These terms form a legally binding agreement. Continuing to use gitago's services means you agree to abide by all clauses of this agreement.

1.1 Scope of Services

The gitago platform includes casino games, live dealer games, sports betting, virtual sports, and other related gaming services. The list of games and services available on the platform may change at any time.

1.2 Language and Applicability

These terms and conditions are written in Bengali and apply primarily to users in Bangladesh. In the event of any linguistic ambiguity, the Bengali version shall be considered final.

1.3 Applicable Law

gitago operates as a safe and reliable platform. It is entirely your responsibility to comply with the applicable laws and regulations of your own country or region when using the platform's services.

2.1 Age Requirement

gitago's services are open only to individuals who are 21 years of age or older. You must confirm your correct age at the time of registration. We may request valid identification for age verification at any time and reserve the right to restrict an account until age is proven.

2.2 Accuracy of Registration Information

When opening an account, you must provide accurate and complete information, including:

• Full legal name
• Valid email address
• Correct date of birth
• Current address
• Active mobile number

Accounts created with false information will be closed immediately and the associated balance may be forfeited.

2.3 One Person, One Account

Each individual may operate only one account. Operating multiple accounts under the same person's name or from the same device or IP address is strictly prohibited. If this rule is violated, all associated accounts will be closed.

2.4 Account Security

It is your responsibility to keep your account password and login details secure. If you become aware of any unauthorized use of your account, contact us immediately. You are responsible for all activity carried out under your account.

3.1 Deposit Methods and Limits

gitago currently supports the following payment methods: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for all methods is ৳300.

3.2 Withdrawal Policy

The minimum amount for withdrawing funds from your account is ৳500. Withdrawal requests are generally processed within 1 hour. Withdrawals can only be made to the same payment method used for the deposit.

3.3 Verification Requirements

gitago may verify your identity before processing a withdrawal. If there is a delay in providing the required documents, the withdrawal process may also be delayed. The following documents may be requested for verification:

• Copy of national ID card or passport
• Proof of current address
• Proof of ownership of the payment method

3.4 Currency

All transactions on gitago are conducted in Bangladeshi Taka (BDT / ৳). A conversion rate may apply for transactions in other currencies.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 will earn an additional ৳1,000 bonus, bringing the total balance to ৳2,000. Depositing ৳22,000 or more will qualify for the maximum ৳10,000 bonus, bringing the total balance to ৳32,000.

4.2 Wagering Requirements

Wagering requirements apply to all bonuses. For the welcome bonus, you must complete betting of 10 times (10x) the bonus amount before making a withdrawal. Example: if you receive a ৳1,000 bonus, you must wager ৳10,000 before withdrawing.

4.3 General Bonus Rules

• A bonus may only apply to specific games — details will be stated in the bonus offer.
• Another bonus cannot be claimed while one is active unless the offer is explicitly stated to be combinable.
• Each bonus can be received only once per account.
• Unused bonuses will be cancelled after they expire.
• gitago reserves the right to modify or cancel any bonus offer at any time.

4.4 Bonus Abuse

If bonus abuse, bonus arbitrage, or any other unnatural method of taking advantage of bonuses is attempted, the relevant bonus and associated winnings will be voided and the account may be subject to closure.

5.1 Game Outcomes and Fairness

All games on the gitago platform operate using a certified Random Number Generator (RNG). Each game outcome is completely independent and unaffected by previous results. Fair play is a core part of our commitment.

5.2 Betting Limits

Each game has set minimum and maximum betting limits, which are displayed in the game interface. Betting limits may change during special promotions or events.

5.3 Technical Issues

If a technical issue occurs during a game (such as an internet disconnection or server problem), gitago will determine the outcome based on recorded data. Our decision will be considered final in the case of incomplete game rounds.

5.4 Special Rules for Live Casino

In live dealer games, the dealer's announcements and decisions are final. If a technical error occurs during a live game, that round may be declared void and bets will be returned.

5.5 Sports Betting

Event-specific rules applicable to sports betting are published separately on the gitago platform. If an event is cancelled or postponed, settlement will be handled according to the relevant betting rules.

The following activities are strictly prohibited on the gitago platform. Violating these prohibitions will result in immediate account closure and all balances may be forfeited:

• Fraud, deception, or the use of any dishonest method.
• Operating games through automated bots, software, or other artificial means.
• Attempts at money laundering or transferring funds from illegal sources.
• Creating or operating multiple accounts.
• Using another user's account.
• Attempting to intrude into the platform's systems or software.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Threatening or harassing other users.
• Providing false or misleading information.

7.1 Account Closure by gitago

gitago may close an account without prior notice in the following circumstances:

• If any clause of the terms and conditions is violated.
• If false or incomplete registration information is provided.
• If fraudulent activity is detected on the account.
• If the account fails age verification.
• If the account has been inactive for an extended period.

7.2 Account Closure by the User

You may request to close your account at any time by contacting us. Any pending bets will be settled before the account is closed and any remaining balance will be returned.

7.3 Inactive Accounts

If an account remains completely inactive for 12 months or more, gitago may mark that account as inactive. In this case, please contact us to reactivate the account.

gitago treats the protection of your personal information as its highest priority. Our platform uses SSL encryption technology to keep all data secure.

8.1 Data Collection and Use

Information collected from your registration and transactions is used solely for providing services, identity verification, fraud prevention, and fulfilling legal obligations. Your personal information is not sold or transferred to third parties.

8.2 Cookie Policy

gitago uses cookies to improve the website browsing experience and for usage analytics. For our detailed privacy policy, please visit the Privacy Policy page.

8.3 Right to Correct Information

You may contact us to request correction or update of information stored in your account. Corrections will be made as quickly as possible after the information is verified.

9.1 Service Availability

gitago makes every effort to ensure uninterrupted service, but the service may be temporarily disrupted due to maintenance, technical issues, or other reasons. gitago is not liable for any loss caused by such interruptions.

9.2 Third-Party Software

The gitago platform includes games from various third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft). gitago has limited liability for any technical errors in these games.

9.3 Financial Loss

Gaming is a risky entertainment activity. gitago is not responsible for any financial loss resulting from losses in gameplay. Users join the platform with the commitment to play responsibly within their own means.

9.4 Indirect Damages

gitago is not liable under any circumstances for any indirect, incidental, or consequential damages, even if gitago was previously informed of the possibility of such damages.

gitago takes responsible gaming very seriously. We believe that gaming is an enjoyable form of entertainment, and it should be enjoyed in a healthy and controlled manner.

10.1 Self-Control Features

The following self-control features are available for users on the gitago platform:

• Setting deposit limits (daily, weekly, or monthly).
• Setting betting limits.
• Option to take a temporary break (cooling-off period).
• Permanent Self-Exclusion — closing the account for a specified period or permanently).

10.2 Protection of Minors

The gitago platform is not for anyone under the age of 21. Parents and guardians are requested to use parental control software to ensure that minors cannot access the gaming services.

10.3 Support

If you feel that gaming is having a negative impact on your life, please contact our 24/7 live chat support. For more information, visit our Responsible Gaming page.

11.1 Complaint Submission Process

If you have any complaints regarding gitago's services, please contact our customer support team first. We provide 24/7 live chat support in Bengali. You can also send complaints by email: [email protected]

11.2 Resolution Timeframe

General complaints are usually resolved within 7 business days. More complex matters may take additional time, but you will be kept informed at every stage.

11.3 Final Decision

After gitago's internal review process is completed, if the user is not satisfied with the decision, both parties reserve the right to take appropriate legal action.

gitago reserves the right to change, add, or amend these terms and conditions at any time. In the case of significant changes, users will be notified in advance via email or platform notification.

Continuing to use the platform after changes have been made will constitute your acceptance of the new terms and conditions. Therefore, it is recommended that you review this page regularly.